![]() Google Home: On the back of your speaker, press the microphone mute button to turn the microphone on or off.The switch is often orange or red when the microphone is turned off. ![]() Speakers (except Google Home), Smart Displays, or Smart Clocks: On the back of your device, make sure the switch for the microphone is turned on.Make sure it’s connected to the internet and on the same Wi-Fi network as your mobile device.Make sure it’s plugged in and powered on.Troubleshoot speakers, Smart Displays, & Smart ClocksĬheck the speaker, Smart Display, or Smart Clock that you’re experiencing issues with. Please contact your admin for more details. Tip: If you're signed in to a Google Workspace for Education account on your device and can't turn on "Hey Google," the admin might have turned off settings that are needed for "Hey Google" to work.
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